Welcome to our new online hot lunch ordering platform, starting January 2024!!
Hot Lunch at A.S. Matheson Starting January 2024!
Hello parents we are excited to let you know that hot lunch at A.S Matheson Elementary School will be starting back January 2024. See below instructions to create an account and to add students. Our PAC goal is to have hot lunch bimonthly starting January 26, 2024 with Domino’s pizza. Closer to the date we will send out notice when orders for the first hot lunch can be put in.
The PAC is always looking for parents who would like to volunteer, if you are interested, please email the PAC at: email@example.com
Add an account/Register:
1. Go to https://asm.k12lunches.ca
2. Click “New Account? Register Now”
3. School access code: asm2024
4. Enter your information.
5. Click “Save”
1. Click Account – My Students
2. Add New
3. Enter Information
4. Click Insert
To order: Menus – View Menu
When is the order deadline? Each hot lunch day has an order deadline that is approximately 7 days prior to the hot lunch day to allow for time to place the order with the suppliers. The order end date is displayed on each hot lunch day listing. Can I change or cancel my order? Unfortunately it is not possible to change or cancel orders after they have been placed.
What is the transaction fee? There is a 2.9% plus $0.30 per transaction credit card fee that stripe charges. Then we have a 1% platform fee to use the system as K12 lunches does not have a large annual licensing fee, it is just a per transaction fee.
How can I see what I ordered? There are two ways to view your orders.
1. Click Menus, then Click Orders. Then you can click on each completed order link to see what has been ordered
2. There is a green dollar sign icon that shows up beside the date of the hot lunch day once an order has been placed. If you click on the icon it will take you to the order details for that day so you can see what items have been paid for.
How can I see what days I have ordered for?
There is a green dollar sign icon that shows up beside the date of the hot lunch day once an order has been placed. If you click on the icon it will take you to the order so you can see what items have been paid for.
What should I do if my child is away? If your child will be away and you would like to make arrangements for the food that has been ordered please email firstname.lastname@example.org before 10:00 a.m. on the day of hot lunch with instructions. If we do not hear from parents before this time, any food not picked up, will be donated to the learning resource room to be distributed to families in need.
What if my child does not get their order or gets the wrong food? Please make sure that students know what has been ordered for each day. Mistakes can happen. If students do not get their correct order, they will have to come to the server and the volunteers can ensure they get their correct order.
My child does not like what they ordered, can they exchange it or get a refund? Unfortunately, due to food safe guidelines, we are unable to exchange food. As this is a fundraiser and we must pay the suppliers for the food delivered, we do not offer refunds if a student does not like their order.